For some patients it may be inconvenient or difficult to phone for an appointment or a repeat prescriptions during normal surgery opening hours. With this in mind we have introduced a 24 hour automated telephone system that patients can use 24 hours a day 7 days a week to order repeat prescriptions and make, cancel or change appoinments:
- Contact your surgery for your 6 digit security PIN.
- Contact your usual surgery and press the appropriate number for the automated service.
- Choose to book, change, cancel an appointment or request a repeat prescription.
- Follow the automated instructions for each option.
- When changing/cancelling an appointment or requesting your repeat prescription you will be asked to enter your 6 digit security PIN, once you have done this please remember to press 0 to confirm before hanging up.